Datenschutzerklärung

Last updated: October 3, 2026

FilamentBot operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FilamentBot is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and payment details.
- Account information including your username, password, preferences, and settings.
- Transaction information including the items you view, add to cart, purchase, return, or exchange.
- Communications with us including information you provide when contacting customer support.
- Device information including your IP address, browser type, and operating system.
- Usage information regarding how and when you interact with or navigate the Services.

Personal Information Sources
We collect personal information directly from you, automatically through cookies and similar technologies, and from service providers and business partners.

How We Use Your Personal Information
We use personal information to:
- Provide, tailor, and improve the Services (process orders, handle shipping, customer support).
- Marketing and advertising (promotional communications, targeted advertising).
- Security and fraud prevention.
- Communicate with you regarding orders, accounts, and support inquiries.
- Comply with applicable legal obligations.

How We Disclose Personal Information
We may disclose personal information to:
- Shopify and third-party service providers who perform services on our behalf (hosting, payment processing, order fulfillment, shipping, and data analytics).
- Business and marketing partners.
- Law enforcement or regulatory authorities where required by applicable law.

Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to access, delete, correct, or opt out of certain data sharing and targeted advertising.

Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
Trade Name: FilamentBot
Email: support@filamentbot.com
Customer Support Hours: Monday - Friday, 9:00 AM - 6:00 PM EST