Shipping policy

Shipping & Delivery Policy

At FilamentBot, we are dedicated to providing 3D printing enthusiasts and businesses with high-quality, genuine brand filaments. All orders are carefully inspected, packaged, and dispatched via reliable tracked express lines to ensure safe arrival.

1. Order Processing & Handling Time

  • Processing & Handling Time: 1–3 business days (Monday – Friday). Orders placed on weekends or holidays will be processed on the following business day.
  • Order Cutoff Time: 2:00 PM EST.

2. Shipping Rates & Delivery Estimates (United States)

  • Orders $50.00 and above: FREE Standard Tracked Shipping (8–15 business days).
  • Orders under $50.00: $7.99 Flat Rate Standard Shipping (8–15 business days).
  • Non-Contiguous & Remote US (AK, HI, PR): $18.99 Standard Shipping (12–20 business days).

3. Supported Carriers & Tracking

We partner with reliable express carriers and postal services, including USPS Tracked Delivery lines. As soon as your order is dispatched, you will receive an automated shipping confirmation email containing your tracking number so you can follow your package every step of the way.

4. Vacuum Seal & Quality Guarantee

3D printing filament is sensitive to moisture. Every spool is factory vacuum-sealed with desiccant. If your filament arrives with a compromised vacuum seal or transit damage, please contact our support team within 48 hours for a prompt replacement.

5. Contact Information

For any questions regarding shipping or order status, please contact us at:

Trade Name: FilamentBot
Email: support@filamentbot.com
Phone: +86 138 2376 9277
Physical Address: Unit 1A303, Phase I, Fanhai Lafi Garden, Qianhai Road, Nanshan District, Shenzhen, Guangdong Province, China
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST